許多客戶雖然通了無數(shù)的Email，但彼此可能未曾謀面。因此一份合宜的商業(yè)書信不但可幫助你建立正面形象，也可以避免因語言隔閡造成爭(zhēng)端而傷及與客戶間的友好關(guān)系。

We’ll start off this topic by an introduction of email writingand then we’ll teach the ‘Email structure’ part as an example.We’ll learnseveral skills about Email writing. These are very important skills for you towrite emails effectively, they are:

我們將通過電子郵件寫作的介紹來開始這個(gè)話題，然后我們以“電子郵件結(jié)構(gòu)”部分為例。我們將學(xué)習(xí)有關(guān)電子郵件寫作的幾項(xiàng)技巧。這些是您非常重要的技能，可以有效地撰寫電子郵件，他們是：

Email structure

Formal and informal emails

Symbols, abbreviations, and polite languages

Enquiries

Requesting actions

Exchanging information

Making and confirming arrangements

Tip 1: Take your time. You don’t want to send an email quicklyand then find there are many errors in it.

Tip 2:Make it easy to read. To do this, always remember to:

 

Write in short paragraphs

Use white space

Use bullet points

Use short sentences

Tip 3: Be careful with emotions and humor

That's stupid

Tip 4: Be clear and specific

Tip 5: Focus on one topic in each email

Tip 6: Check your emails for any errors

Now, first for the email structure, always remember to write thesubject.

And it needs to be specific.Don’t make it too long and try touse short noun phrases. So, in these pictures, this one is not good.We need tohave the greeting part.It can be formal, neutral and informal.

 

而且它需要具體。不要太長(zhǎng)，并嘗試使用短名詞短語。所以，在這些照片中，這個(gè)不好，我們需要有問候的部分，它可以是正式的，通用的和非正式的。

For the formal emails, we can write like: Dear Mr. Lee: / DearMs. Banks: That is Dear + surname.

For the neutral emails, we often use Dear Mary, / Dear Sara,That is Dear + first name.

And for the informal emails, we often use ‘hi’ and ‘hello’, asin Hi Mary / Hello Mary.

Then we have the email body part.

I am writing to request some information.

I am writing to inquire about your program.

I am writing to inform you about/of our new product

I am writing regarding / in reference to your advertisement.

To make it natural, we use some less formal words like askabout, just a quick note, etc. Like:

 

為了自然一點(diǎn)，我們使用一些不太正式的話，例如詢問，只是一個(gè)快速的筆記等。像：

I’m pleased to send you …

Just a quick note to ask about the meeting.

Some friendly closing sentences are as:

Thank you in advance.

Thank you for your help.

Thank you for your consideration.

Please let me know if you have any questions.

Please let me know if there's anything else I can do.

Please feel free to contact me if you need any more help.

I look forward to working with you.

I look forward to meeting you.

I look forward to hearing from you soon.

Again, thank you for all your help.

we also need to have the closing part.

It also can be formal, neutral and informal.

For the formal emails, we use Yours Sincerely. / Sincerely.

For the neutral emails, we often use Best regards. / Kindregards. / All the best,

And for the informal emails, we may just use James

商務(wù)郵件寫作是商務(wù)英語培訓(xùn)中基本之一，希望以上這篇對(duì)大家有一定幫助。

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